Last updated: 25 August 2026

Who we are

Fermentation Technologies Ltd, trading as Fermtech, is responsible for the personal information described in this policy.

Company number: 14357455
Registered office: Oxford Brookes Enterprise Centre, Gipsy Lane, Headington, Oxford, OX3 0BP
Email: product@fermtech.co.uk

Information we collect

When you contact us through our website or communicate with us directly, we may collect your name, email address, telephone number, company, and the contents of your enquiry.

We may also collect limited technical information about visits to our website, including IP address, browser and device information, pages visited, interactions with the website, and cookie preferences.

How we use your information

We use personal information to:

• respond to enquiries;
• discuss our products and potential business relationships;
• operate, maintain, and protect our website;
• understand and improve website performance, where you have consented to analytics cookies; and
• comply with applicable legal and regulatory requirements.

We generally process business enquiries because it is in our legitimate interests to communicate with prospective customers, suppliers, partners, and other stakeholders. Where processing relies on consent, you may withdraw that consent at any time.

Sharing your information

We may share information with trusted suppliers that provide website hosting, security, analytics, IT, and communications services. We may also share information with professional advisers, regulators, or public authorities where reasonably necessary or legally required.

We do not sell personal information.

Some service providers may process information outside the United Kingdom. Where this occurs, we use appropriate safeguards required by data-protection law.

How long we retain information

We retain enquiry information only for as long as reasonably necessary. Unless a business relationship develops or a longer period is required for legal reasons, we normally delete enquiry information within 24 months of our last meaningful contact.

Information collected through cookies is retained for the periods described in our Cookie Policy.

Your rights

Depending on the circumstances, you may have the right to request access to, correction of, deletion of, or restriction of your personal information. You may also have rights to object to processing, request transfer of your information, or withdraw consent.

To exercise your rights, contact product@fermtech.co.uk.

You may also complain to the Information Commissioner’s Office at www.ico.org.uk.

Cookies

Our website uses cookies and related technologies. Further information and cookie-consent controls are available in our Cookie Policy.

Changes to this policy

We may update this policy periodically. The latest revision date will be shown at the top of the page.